Preparing for your Reservation During COVID-19
Amethyst Beauty Lounge is a Connecticut self-certified establishment (6/7/20)
Hello Lash Addicts and Lovelies-We cannot wait to see you! We are officially considered Phase 2- June 17th. We will be following these guidelines released on the government website along with taking some extra precautions (listed below). Please view the following information to prepare yourself for policy, health and safety changes. Please note Phase 2 does NOT include services requiring a client to remove a mask (i.e. lip wax/facials), we are hoping that will be phase 3.
Due to the COVID regulations that will need to be set in place when we return to serve you, all of our technicians service times are set at a base of 3 hours in our online booking system as a majority of your first visits back will be close to that amount of time. This allows for ample time for your initial service, selected add on services as well as sanitation. These time frames are a base point and will be adjusted once we have been back to work after a few weeks and gotten our standing clients in. Our technicians at this time will only be able to see a maximum of 3 clients per day, so clients who have updated their forms (below) will receive first come appointments on our waitlist that we have officially opened (date still pending).
Please watch the video above for an in depth understanding of our health and safety protocols moving forward during this time. Absolutely no exceptions will be made. Prior to coming in for your appointment we are REQUIRING forms to be updated.
It includes updated information on: company policy | general client information | covid-19 consent
You can either download this PDF format here, (double sided is preferred but not mandatory)
fill it out and bring it to your appointment. You may also fill it out here electronically here and just be responsible to sign it at your appointment. (if your electronic form is not sending, PLEASE make sure all fields are filled, even if you must write N/A. do NOT leave anything blank, it is 5 pages)
Once you have filled out or printed your paperwork, Please confirm here you have viewed everything on this page, so we can send your Client Profile information as well as your credit card " card on file" agreement (this may have to be done in person due to system overload). Your Client Profile is where you update your current credit card information for future bookings, as well as book future appointments.
Thank you for your patience. We hope the protocols we already had in place with the added touches will put your mind at ease about coming back for your appointments.
Although this new "normal" seems strange and maybe a little "much"- We need to get back to living our lives starting somewhere. Hopefully it will bring some hope and happiness back to surface.
Live with love and light in your hearts. Live with knowledge- not fear.
Due to the extremity of health and safety policies that will be extending our appointment times with and in between current clients- We have had to disable online booking for you but we have a waitlist for services. You may also contact us directly at 857.285.2741 leaving message or email firstname.lastname@example.org to be added.
BOOKING A CONSULT/SERVICE/CONTRAINDICATIONS
Prior to booking your consultation for your appointment, we recommend you view the description of the service/s you are interested in and that you view the contraindication list. Your technician will go over these with you to see if the service you selected is the right fit for you.
Please note there must be an appointment made for both services as well as retail shopping.
Feel free to please watch the video at the top of the page for an in depth understanding of our health and safety protocols moving forward during this time. Absolutely no exceptions will be made.
We can't wait to meet you soon!
Covid Business Floor Plan
As a precaution in the event this is requested, here is a thorough floor plan to further understand what areas will be open/closed to the public
Upgrades Made Since Your Last Visit
For your safety and to put your mind at ease, we have made many upgrades since your last visit. In addition to our mandatory hand towel service/ hand washing for our clients prior to their appointments, we will be following through with the following:
- Front entranceway security to ensure proper social distancing and safety
- Temperature taking, Covid Questions
-Covid Check in Pack that includes a mask, gloves (if needed), alcohol wipe for your personal items, Disposable hospital socks to maintain our shoe free facility, a little bag for your phone, keys and form of payment (please only bring what is necessary to your appointment).
- Main Seating in retail area currently closed to everyone, refreshment area is closed (includes water). We ask if you do bring a beverage it is covered in a reusable cup that goes home with you.
-Retail can be pre-ordered / appointments can be made to shop specific retail.
We will have items on display but will keep most retail stored away to avoid cross contamination.
-Acrylic shield in the nail room as well as upgraded ventilation units for nail dust collection.
-Personal disposable nail kits for each visit.
- Technicians have upgraded their PPE usage as well as their education on BBP, COVID-19, Sanitation Protocols as well as other educational opportunities while in quarantine.
- Cleaning time in between each client extended, including use of UV Sanitation Light.
- Upgraded sterilization equipment.
- 1 client per treatment room with limitations on linen usage ( disposable linings).
- Ashram classes are currently online, or 1:1 private classes/meditations can be booked.
- Enhanced Record Keeping of your visits
-Upgraded booking system.
- Health and Safety Promise Book with all MSDS information and policies, as well as technicians accomplishment look books are available for your viewing.
Please be patient as we will be navigating through this new schedule of extended cleaning and taking extended appointments for the first few weeks back.
Your Client "Covid Check-In Kits" are awaiting your arrival!
We are ready for you.
BECAUSE we understand the lack of access to medical grade masks- We are kindly asking that you have SOME form of protection at this time.
Preparing for your Reservation
-Contraindications will be discussed prior to ensure whether the service you have booked is right for you.
- For skin and lash appointments, Please keep skin free of makeup and oily facial products.
-If possible, please avoid heavy exercise and caffeine consumption.
-Our facility offers treatments that require a serene and quiet environment. During these circumstances we are asking clients to only bring what they need (phone/form of payment/keys).
Please become familiar with the rest of our company policies and pricing below.
Confirmation Messages, Late/ Cancelation Policy and Payment:
For your convenience- We send out an email booking confirmation immediately after booking your appointment, an email reminder as well as a text reminder are sent 48 hours prior to your appointment (3 reminders in total). The responsibility is of the client to be sure they arrive to their scheduled appointments, not Amethyst Lounge. If you would like to receive your confirmation another way than what is listed (such as a phone call), please notify us immediately.
If you must cancel/reschedule your appointment, it must be 24 business hours prior to avoid any cancelation fees. Anything canceled outside our business hours will be considered a late cancelation. This also applies to all gift certificate use and promotional services. A credit card must be placed on file, even with complimentary consultations. If you are uncomfortable with leaving a credit card on file, you may come in and place 50% of your future booking with us in the form of cash or a credit card.
Less than 24 hours and Same Day Cancelations= 50% of the booking
No Show= 100% of the booking
Showing up 15 Minutes or later= Results in rebooking and 20% of the booking to be paid.
Consultations are complimentary, but there is a $50.00 fee for not showing up or canceling last minute.
If your form of payment declines in the event we must charge you for one of these circumstances- You will be authorized to pay what is due before making another appointment as well as fees associated with the attempted charge if applicable.
Tips are not mandatory, though appreciated as cash only. We accept all major credit cards and cash, no personal checks.
Online booking allows you to pay ahead, however tax will be due at your appointment if you choose this option.
Prior to booking,
please read the rest of our Company Policies...
Absolutely NO guests at this time. Our general lounge area is closed to the public. Bringing guests will result in rebooking your appointment and a rescheduling fee.
Due to the extended health and safety measures we must follow from COVID, Limited scheduling will be available at this time to ensure clients and technicians safety. We recommend booking your appointments in advance (2-4 is recommended, we open our books 3 months at a time) to avoid disappointment.
If there are any contraindications the day of your appointment that you weren't aware of- For the safety and wellbeing of both the client and technician, you will be asked to rebook. However, If you have a known contraindications and show up to your appointment (i.e a cold, skin lesions, contraindications with your eyes such as infections or sores), it will result in being charged 20% of your booked appointment and be rescheduled.
If you are not 100% happy with your service, please contact us within 48 hours to schedule an immediate follow up appointment where we will make it right. Please note, there are no refunds on services provided and no refunds on open retail.
Our pricing for services is a "base price". If we feel you need more time, we will notify you of the suggestion and the price difference. Please note that prices and hours are subject to change without notice.
Our general retail hours are listed on the front page of our website, but know that each technician has their own unique schedule. Due to the complexity and demand of our technicians, professionals are sometimes available outside business hours for a non-negotiable price increase.
Lash Extension Clients: Following proper aftercare precautions will benefit your extensions' longevity. Your technician will provide this information at your appointment. You may also learn more on our Lash Media Gallery Page.
Such as with any service, there are risks of a potential allergic reaction due to products used. The client takes full responsibility and will not hold the technician or Amethyst Lounge, LLC liable if these circumstances take place, and they will follow protocol from their technician that direct them to a medical professional. Technicians at Amethyst Lounge are not medical professionals and cannot give medical advice or diagnosis the client .
Service providers at Amethyst Lounge, LLC reserve the right to refuse any business if certain situations are threatening, in the best interest of the consumer or provider, or other miscellaneous circumstances, such as refusal to respect company policies.
* Please note as a small family business- Inquiries will be answered during listed business hours while technicians are not serving clients. Otherwise, inquiries will be answered the following business day. Thank you for respecting our time with our families and our business.
By booking a reservation at Amethyst Lounge, all clients agree to the above listed policies.